Utilities

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The Utilities industry is undergoing a significant transformation. The shift towards planet-friendly energy sources is accelerating, driven by customers who are increasingly opting for low-carbon lifestyles. These customers also expect a superior experience and greater empowerment from their utility providers. The emergence of new-age retailers and innovative companies is further disrupting retail energy markets.

In response, the industry is embracing product innovation and investing heavily in cutting-edge energy technologies like microgrids, at-scale energy storage, and Distributed Energy Resources (DER) orchestration. The oil price volatility and pandemic impacts of 2020 have only intensified this transition.

Similarly, water utilities are adapting to the pressures of ensuring security of supply in water-stressed regions. They’re also focused on running operations more efficiently to boost customer satisfaction and meet stringent regulatory standards.

Crucially, digital and data capabilities are empowering both energy and water companies to reinvent themselves. This allows them to deliver exceptional business performance and enhance customer satisfaction. Our deep industry knowledge, honed over more than a decade, enables us to guide our clients through this evolving landscape, addressing changing customer needs and a fluid ecosystem.

Our Expertise

We specialize in:

  • Water
  • Energy
  • Gas

Our Solutions

Our comprehensive solutions include:

  1. Enterprise Asset Management

    • Portfolio and Project Management
    • Asset Operations and Maintenance
    • Asset Performance Management
    • Asset Collaboration
    • Environment, Health, and Safety

  2. Meter, Energy, and Water Data Management

    • Device Operations and Maintenance
    • Meter Reading and Energy Data Management
    • Utilities Planning and Analytics

  3. Customer Experience and Service Excellence

    • Marketing as a Growth Driver
    • Customer Service Excellence
    • Empowering Sales to Sell More
    • Omnichannel Commerce

  4. Bill to Cash

    • Billing of Energy, Water, and Services
    • Revenue Management for Energy, Water, and Services
    • Subscription Management

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